Returns & Refunds

At OR ENTERTAINMENT INC, we want you to love what you ordered! If something isn’t right with your order, we’re here to help.

Please read our returns and refund policy carefully to ensure your request is handled smoothly and efficiently.

🔁 Return Eligibility

You may return eligible items within 14 days of delivery if:

  • The item is unused, unopened, and in its original packaging

  • You have proof of purchase (order confirmation or receipt)

  • The item is not a clearance, custom, or final sale product

Returns requested after 14 days of delivery are not eligible for a refund or exchange.

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or opened items

  • Plush toys or dolls that have been unsealed (for hygiene reasons)

  • Mystery boxes or blind bag/box items

  • Sale or clearance items

  • Gift cards or digital items

  • Items damaged due to misuse or improper care

📦 How to Start a Return

To initiate a return, email us at orentertainmentinc@gmail.com with:

  • Your order number

  • The item(s) you’d like to return

  • Reason for the return

  • Photos if the item is damaged or incorrect

Once approved, we’ll provide return instructions and the return shipping address.

Note: Customers are responsible for return shipping costs unless the item was incorrect, defective, or damaged upon arrival.

💰 Refunds

Once your return is received and inspected:

  • We’ll notify you via email of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).

🔄 Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original item for a refund (if eligible), and place a new order separately.

❗ Damaged, Defective, or Incorrect Items

If your order arrived damaged, defective, or incorrect, please contact us within 5 days of delivery. Email orentertainmentinc@gmail.com with:

  • Order number

  • Photos of the item(s) and packaging

  • Description of the issue

We’ll work with you to offer a replacement, refund, or store credit depending on the situation.

📬 Contact Us

Questions? Reach out anytime.

OR ENTERTAINMENT INC
📧 orentertainmentinc@gmail.com
📍 1016 North Dearborn Street
Chicago, IL 60610, United States

Thank you for supporting OR ENTERTAINMENT INC. We appreciate your business and aim to make every order a positive experience!