Shipping Policy

Thank you for shopping with OR ENTERTAINMENT INC! We're committed to getting your favorite plush toys, collectibles, and keychains to you as quickly and safely as possible. Please review our shipping policy below for information on processing, delivery times, and more.

📦 Order Processing

  • Processing Time: Orders are typically processed and shipped within 1–3 business days after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email with tracking information once your order has been shipped.

🚚 Shipping Methods & Delivery Times

We currently ship within the United States.

Standard Shipping:

  • Delivery time: 3–7 business days

  • Carrier: USPS, UPS, or FedEx (depending on destination and order size)

Expedited Shipping (if available):

  • Delivery time: 1–3 business days

  • Additional shipping fees apply and will be calculated at checkout.

💵 Shipping Rates

Shipping charges are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Selected shipping method

We occasionally offer free shipping promotions, so keep an eye out!

📍 Shipping Address

Please ensure all shipping information is accurate. OR ENTERTAINMENT INC is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost or stolen packages after confirmed delivery

  • Delivery delays caused by the carrier (e.g., weather, high shipping volumes)

If you notice an error in your shipping address, please contact us immediately at orentertainmentinc@gmail.com. Once the package has shipped, we are unable to change the address.

📦 Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Use this number to follow your package through the carrier’s website.

🌎 International Shipping

We currently do not offer international shipping.
We’re working on expanding in the future—stay tuned!

❗ Delayed or Missing Orders

If your order is delayed or hasn’t arrived within the estimated delivery window:

  1. Check the tracking number in your shipping confirmation email.

  2. Contact the carrier directly to check for updates.

  3. If the issue persists, email us at orentertainmentinc@gmail.com and we’ll assist you as best we can.

🧸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We’ll work quickly to resolve the problem through replacement, refund, or store credit.

📬 Contact Us

For all shipping-related questions or concerns, please reach out to:

OR ENTERTAINMENT INC
📧 orentertainmentinc@gmail.com
📍 1016 North Dearborn Street
Chicago, Illinois 60610
United States